Training Support Manager - Pacific Labour Facility

Project Overview:

The PLF facilitates seasonal and longer-term work opportunities for Pacific and Timorese workers in Australia. It connects Australian employers with workers from participating countries, supports the administration of the PLS and provides targeted support to the SWP. The PLF is managed by Palladium and provides the backbone of Australia’s future support for circular labour mobility in the Pacific under the direction of the Department of Foreign Affairs and Trade (DFAT). The PLF has been established as a trusted intermediary between labour mobility stakeholders in Australia and the Pacific.

The PLF works with DFAT and DEWR to support the administration of the PALM scheme and facilitate opportunities for Australian employers to connect with workers from the Pacific and Timor-Leste. The PLF is managed by Palladium and has been established as a trusted intermediary in supporting Australia-Pacific circular labour mobility.

Role Overview:

The Training Support Manager will be responsible for managing the development, implementation and where appropriate and necessary, the delivery, of tailored training and mentoring programs that will assist the Labour Sending Units (LSU’s) of participating sending countries, and other in-country stakeholders, to ensure each Pacific country and Timor-Leste have effective engagement in Pacific Labour Mobility programs.

Engaging with LSU Trainers, and all relevant external and/or in-country providers (e.g., TVET, APTC), the Training Support Manager will build and cultivate positive partnering relationships and foster a continuous improvement approach to all relevant training programs.

They will provide guidance and assistance to Sending Country Governments and Labour Mobility Engagement Manager’s (EM’s) and Program Managers (PM’s) on the development needs of the respective LSU Pre-Departure Briefing (PDB) Trainers and other identified staff as requested.  They will provide advice to EM’s, PM’s and LSU’s on training opportunities as identified through the review of the Sending Country’s LSU Capacity Assessment, ensuring the outcomes reflect an increase in capacity and performance of LSUs.

Primary Duties and Responsibilities:

Under the direction of Training Support Manager – Pacific & Timor Leste the Training Support Manager will:

• Manage the on-going development and support to implementation of high-quality pre-departure briefings for departing workers from all sending countries and facilitate the roll-out of any subsequent versions or updates.
• Ensure effective mentoring, communication, cross-learning and sharing of tools across LSU’s through the growth of the PDB Trainer Community of Practice.
• Working with the Pacific Labour Facility Quality, Learning and Performance (QLP) team, evaluate the efficiency and effectiveness of the PDB to inform future changes.
• Work closely with the EM’s and PM’s in each sending country, as well as the LSU’s on the annual planning and LSU Capacity Assessment, (including the introduction and management of a Training Needs Analysis process were relevant) to better understand the training and support requirements for each respective Labour Sending Unit.
• Determine the training and support requirements for each LSU that can be met by the relevant PLF teams. Investigate and advise sending country governments on strategies for addressing identified training needs beyond the scope of the PLF, including engagement with local and external training providers.
• Provide updates on training activities and initiatives to sending country governments, PLF, DFAT and DEWR as requested.
• With support from the Training Support Manager – Pacific and Timor-Leste, build linkages between the Labour Sending Units, government ministries, labour agents, bi-lateral programs, community groups, APTC and other training providers, to ensure the most appropriate stakeholders continue to be engaged in delivery of associated training programs.
• Work within the PLF Pacific and Timor Leste Engagement (PTLE) team and relevant LSU’s to identify training options for the Pacific and Timor-Leste workers to meet employer pre-mobilisation skill development requirements.
• Support relevant sending countries to develop strategies for implementing the appropriate training options.
• Provide advice and direction on the development, implementation, and maintenance of any new technology to support the learning process for workers and other relevant stakeholders, e.g., LSU’s, Approved Employers, etc.
• Support reintegration initiatives by leveraging connections with other DFAT funded programs and in- country networks with the Reintegration Manager.
• Work with the Training Support Manager – Pacific and Timor-Leste, to contribute to regional planning and budgeting for all training programs, utilising the analysis of sending countries capacity development and institutional strengthening needs.
• Promote inclusion across all aspects of labour sending activities, with a particular focus on Gender Equality, Disability and Social Inclusion (GEDSI) concepts and issues.
• Ensure effective communication, cross-learning and sharing of tools across the PLF team.
• Ongoing contribution to continuous improvement in service delivery and program performance.
• Participate as a member of the PLF team and contribute to planning and reporting activities.
• Travel within Australia and internationally, as required.
• Other tasks as reasonably requested by the Training Support Manager – Pacific and Timor-Leste.
• Undertake and deliver the outcomes and objectives of the role in accordance with the expected Core Capabilities, Ways of Working and Values of ONE PLF

Required Qualifications:

• Tertiary qualification in a relevant discipline, such as education and/or training, as well as experience in international development and project management.
• Extensive experience in the development, delivery and facilitation of training programs, in an English as a Second Language context, using a range of dynamic and inclusive learning strategies and technologies, including lesson plans incorporating interactive learning activities, story boards, short instructional videos, topic-based slideshows.
• A solid understanding of the Australian technical and vocational education system.
• Experience working with programs in the Pacific, with a strong understanding of GEDSI concepts and issues.
• A demonstrated ability to build respectful, productive and sustainable working relationships with a variety of stakeholders (including partner government, civil society and the private sector) and working together to achieve results.
• Demonstrated ability to work autonomously with limited supervision, to work to deadlines, and to balance competing priorities.
• High level proficiency in Microsoft suite, web browsers, meeting and communication applications and experience with various Leaning Management Systems and platforms
• Flexibility to undertake frequent travel, including after hours and weekend.
• Demonstrated commitment to diversity and inclusion, particularly in a cross-cultural context.

Due to the evolving nature of our program, it is possible that an Adviser may be expected to undertake duties that fall outside the remit of their original Terms of Reference to ensure the ongoing success of the program.

Where this is required, the following will occur:

• The adviser has the skills and experience to fulfill the duties.
• This arrangement will be short term in nature.

Benefits:

• Flexible working arrangements – work from home 2 days per week.
  
• Modern office in central CBD location
  
• Great team culture with social activities and events
  
• Working for a program that is making positive impact

Applications close on 17th March 2024 and will be assessed on a rolling basis.

This is a Brisbane based role (other locations could be considered) with options for flexible working. Candidates who are willing to relocate for the position must do so at their own expense. You must have valid Australian work rights to be considered for this position - visa sponsorship is not available. The successful candidate will be offered an initial contract to 31 December 2024.

About Palladium - Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value.  We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.  

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as “the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm”. We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse.  All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.

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